It's been some four months since your letter changed RACQ's determination regarding my claim. I cannot tell you how much your honesty, and integrity and your desire to look after the little guy meant to me.
In today's world, there are very few people left who would take the time to do what you did. Everyone is busy enough looking after themselves and most, really just don't 'care' anymore like they used to.
I never thought it possible, but you turned the decision around from a 'no' to a 'yes', and for that I am incredibly grateful. They (RACQ)finally sent out their repairers last week and I can now sleep a little bit better, knowing the roof won't just drop in on me unexpectedly which is nice.
I hope to be able to have someone ask for a referral one day regarding an engineer, it will be a pleasure to recommend you.
Merry Xmas and stay safe.